21taka Privacy Policy — Your Information Is Our Responsibility

1. What Information Is Collected

21taka collects certain types of personal information to provide you with a secure, personalized, and seamless gaming experience. The types of information collected are listed below:

1.1 Information You Provide Directly

• Full name, date of birth, and gender
• Mobile number and email address
• Residential address
• National ID card or passport details (for identity verification)
• bKash / Nagad / Rocket / Upay account number (for payment processing)
• Chosen username and password

1.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Your activity history on the platform (login times, gaming history)
• Information obtained from cookies and web beacons
• Transaction date, time, and amount

1.3 Information Received from Third Parties

On occasion, necessary information may be collected from payment service providers (such as bKash, Nagad, Rocket, Upay) and identity verification services. Such collection is done solely for the purpose of ensuring account security and preventing financial fraud.

2. Purpose of Using Your Information

21taka uses collected information only for the legitimate purposes described below. Your personal information is never sold or transferred to third parties without your consent.

• Account Management: To create, verify, and maintain your account.
• Payment Processing: To securely complete deposit and withdrawal transactions.
• Customer Support: To resolve your complaints and answer your questions.
• Security Assurance: To detect and prevent fraudulent activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze user experience and further improve the platform.
• Promotional Communications: To send you information about bonuses and offers with your consent.
• Responsible Gaming: To identify risky gaming behavior and provide necessary support.

3. Data Storage and Security

21taka applies industry-standard technical and administrative measures to protect your personal information.

3.1 Data Security Measures

• All data transmission secured through SSL (Secure Socket Layer) encryption
• Sensitive information (passwords, payment details) stored in encrypted form
• Two-Factor Authentication available
• Firewall and intrusion detection systems active
• Regular security audits and updates

3.2 Data Retention Period

21taka retains your information only for as long as necessary. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations. Once the retention period has passed, information is securely deleted or anonymised.

3.3 Response to a Data Breach

In the event of a security breach, 21taka will notify affected users as quickly as possible and take the necessary remedial action.

4. Sharing Information with Third Parties

21taka never sells your personal information. However, for operational purposes, certain information may be shared with specific third parties in the following cases:

• Payment Processors: bKash, Nagad, Rocket, Upay, and bank transfer service providers — solely to complete transactions.
• Identity Verification Services: Trusted verification providers to confirm the authenticity of accounts.
• Technology Partners: Hosting and infrastructure service providers for platform operations.
• Legal Authorities: Relevant authorities based on a court order or legal obligation.

All third parties listed above are contractually bound to uphold 21taka's privacy standards and are required to use the information received only for the specified purpose.

5. Cookie Policy

The 21taka website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the site — login sessions, security verification.
• Functionality Cookies: To remember your preferences (language, settings).
• Analytics Cookies: To analyze user behavior and improve services.

5.2 Cookie Control

You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit some functionality of the site.

6. Your Rights

As a user of the 21taka platform, you have the following rights. To exercise these rights, please contact our support team.

• Right to Access: The right to request information about what personal data has been collected and stored about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your personal information under certain circumstances.
• Right to Restrict Processing: The right to request that the use of your information be limited in certain cases.
• Right to Withdraw Consent: The right to withdraw consent given for promotional communications at any time.
• Right to Data Portability: The right to receive a copy of your information in a structured, machine-readable format.

To exercise any of the rights above, contact us at [email protected]. We generally aim to respond to your request within 30 business days.

7. Protection of Minors' Information

21taka is an adults-only platform intended solely for individuals aged 21 and above. Collecting or processing information from minors is against 21taka's policy.

If it comes to our attention that information from a minor has been collected, we will delete it immediately and close the associated account. If you become aware that a minor is using 21taka, please contact us.

8. Changes to the Privacy Policy

21taka may update this Privacy Policy from time to time. For any significant changes, we will post a notice on the website and/or notify registered users by email.

Continued use of the platform after any changes will be considered as your acceptance of the revised policy. We therefore recommend revisiting this page regularly.

The most recent effective date of this policy is stated at the top of the page.

9. International Data Transfers

Your information may be stored or processed on servers outside Bangladesh. In such cases, 21taka ensures that all partners and service providers maintain adequate data protection standards.

For international transfers, we use contractual safeguards, encryption, and access controls to ensure your information remains equally protected wherever it is held.

10. Definitions and Explanations

Key terms used in this policy are explained below:

Personal Data

Any information that can directly or indirectly identify an individual — such as name, mobile number, email address, or IP address.

Processing

Any operation carried out on personal data — including collection, storage, modification, retrieval, use, disclosure, or deletion.

Data Controller

21taka, the entity that determines the purposes and means of processing your personal data.

Consent

Your voluntary, explicit, and informed approval on the basis of which your information is processed for a specific purpose.