21taka Terms and Conditions

Introduction and Consent

21taka is an online entertainment platform that provides slot games, fishing games, cricket betting, and various other gaming services for users in Bangladesh. These terms and conditions ("Terms") apply to the 21taka website and all associated services.

By registering on 21taka or using the platform, you confirm that you have read, understood, and agreed to abide by these complete terms and conditions. If you do not agree with any part of these terms, please refrain from using the platform.

User Eligibility

To use 21taka's services, all of the following conditions must be met:

• You must be at least 21 years of age.
• You must use the platform voluntarily and at your own discretion.
• Your personal information must be accurate and complete.
• You may not operate on behalf of or manage another person's account.
• You must be financially capable and place bets within your own means.

Account Registration and Management

3.1 Registration Process

To open an account on 21taka, you must provide accurate and up-to-date personal information. Each person may open only one account. Opening multiple accounts is strictly prohibited and may result in account closure and forfeiture of deposited funds.

3.2 Account Security

It is your responsibility to keep your account password confidential and ensure the security of your account. If you suspect any unauthorized access to your account, you must notify the 21taka support team immediately.

3.3 Account Verification

21taka follows KYC (Know Your Customer) policy. You may be required to submit identity documents, proof of address, or other documentation when needed. Withdrawals may be limited until verification is complete.

Deposit and Withdrawal Policy

4.1 Payment Methods

21taka supports the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

4.2 Minimum Limits

4.3 Withdrawal Process

Withdrawal requests are processed within 15 minutes to a maximum of 2 hours after verification. Account verification must be complete to make a withdrawal. 21taka reserves the right to suspend withdrawals in cases of fraud or suspicious activity.

Bonus and Promotion Terms

5.1 Welcome Bonus

21taka offers new members a 100% welcome bonus on the first deposit, up to a maximum of ৳8,000. The bonus amount equals the original deposit but will never exceed ৳8,000.

5.2 Wagering Requirements

To withdraw the welcome bonus, you must wager the bonus amount 10 times (10x). For example, if you receive a ৳1,000 bonus, you must complete ৳10,000 in wagers before withdrawing.

5.3 General Bonus Rules

• Each user may claim each offer only once.
• Attempting to claim bonuses from multiple accounts may result in cancellation of all bonuses and deposits.
• The validity period of each bonus will be stated in the terms of each offer.
• 21taka reserves the right to change, suspend, or cancel bonus offers at any time.
• Wagers placed with bonus funds may only apply to specific games — please read the details of each offer.

VIP Program and Cashback

21taka has a 4-tier VIP program for loyal members. Weekly cashback benefits are available at each tier:

• Bronze: Up to 0.3% cashback per week.
• Silver: Up to 0.6% cashback per week.
• Gold: Up to 0.9% cashback per week.
• Platinum: Up to 1.2% cashback per week.

Through regular and active participation, a user may advance to a higher VIP tier. VIP tier determination is at 21taka's discretion, and no specific turnover guarantee is given in this regard.

Fair Play and Prohibited Activities

7.1 Fair Play Commitment

21taka is committed to ensuring fair play. All game outcomes are determined through RNG (Random Number Generator) technology, which is completely impartial and uncontrolled.

7.2 Prohibited Activities

The following activities are strictly prohibited:

• Creating or managing multiple accounts.
• Abusing the bonus system or engaging in bonus arbitrage.
• Using any software, bots, scripts, or automation tools.
• Fraud, deception, or any other dishonest activities.
• Money laundering or transactions involving illegal funds.
• Threatening, harassing, or causing harm to other users.
• Exploiting system vulnerabilities or technical errors.

If any of the above activities are detected, 21taka reserves the right to immediately close the relevant account, forfeit deposited funds and bonuses, and take legal action if necessary.

Security and Data Protection

21taka uses SSL encryption technology to keep all personal and financial information of users secure. Our secure payment gateway ensures that your transactions are fully protected.

We never sell or disclose your personal information to third parties without authorization. To learn more about data collection and use, please read our Privacy Policy.

Responsible Gaming

21taka believes in responsible gaming. We want you to play within the limits of entertainment and never place bets beyond your means.

• Set your own budget and stick to it.
• View gaming as entertainment, not as a source of income.
• If you feel that gaming is affecting your daily life, seek help.
• You can contact us at any time to place temporary or permanent limits on your account.

To learn more about responsible gaming, visit our Responsible Gaming page.

Limitations of Liability

10.1 Service Availability

21taka strives to ensure uninterrupted service, however the service may be temporarily disrupted due to technical maintenance, server upgrades, or other reasons. 21taka is not liable for such interruptions.

10.2 Technical Errors

If a technical error results in an incorrect award or bonus being granted, 21taka reserves the right to correct that amount. No claim arising from an erroneous transaction will be valid.

10.3 Third-Party Services

21taka is not directly liable for issues with payment processors, game providers, or other third-party services, however assistance will always be provided to resolve such issues.

Account Closure and Reactivation

11.1 Voluntary Account Closure

Any user may request to close their account at any time. It is advised to withdraw any remaining balance before making the request.

11.2 Account Closure by 21taka

21taka may close an account in any of the following circumstances:

• In case of a breach of terms and conditions.
• In case of providing false information.
• If fraud or suspicious activity is detected.
• In case of failure to verify age.
• In case of prolonged inactivity (more than 12 months).

11.3 Reactivation

To reactivate a closed account, contact our support team via 24/7 live chat. Accounts closed due to violations of terms and conditions may not be reactivated.

Dispute Resolution

If you have a complaint about any matter, please first let us know through our 24/7 live chat support. We always try to resolve issues in a friendly manner.

When submitting a complaint, please include your account ID, transaction details, and the time of the incident. 21taka tries to review all complaints within 48 working hours.

Changes to Terms

21taka reserves the right to change these terms and conditions at any time. If changes are made, this page will be updated and the "Last Updated" date will change.

For significant changes, a notification may be sent to the registered email address. Continued use of the platform after changes have been made will be considered acceptance of the new terms.

General Provisions

14.1 Severability

If any part of these terms and conditions is found to be invalid or unenforceable, that part will be removed and the remaining terms will continue to be fully effective.

14.2 Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together form the entire agreement between 21taka and the user. No verbal or written promises beyond these are valid.

14.3 Contact

If you have any questions about these terms and conditions, please contact us via our 24/7 live chat support or by email at: [email protected]